What Matters to Customers

DSC_0108_featured-image

What Matters to Customers is a market study that measures the success of family-owned retail hardware stores in meeting customer expectations. It defines those expectations and pinpoints the reasons customers choose hardware stores in preference to big-box home improvement centers. To read the complete study, click here. Read More »

2005 Employee Compensation Study

Employee_Comp-web-1-featured-image

The Employee Compensation Report presents data on employment, wages and benefits in the retail hardware/home improvement industry. It includes employee productivity data from the most recent North American Retail Hardware Association (NRHA) and the Home Center Institute’s (HCI) cost of doing business survey, as well as historical trend data from annual cost of doing business surveys and previous employee compensation studies. Click here to ... Read More »

Winning Retail Strategies

Busy-Beaver-2008-featured-image

Retail Strategies for the 21st Century: Competing with the Big Boxes is a research study that details strategies and tactics independent hardware retailers can implement to co-exist with big box home improvement centers. During the year-long project, nearly 350 hardware store owners and managers completed a comprehensive questionnaire seeking information on a wide array of retailing activities. To read the complete study, click here. Read More »

Merchandising for Profit

Beyond-Hardware-Overlooking-to-Front-featured-image

This report outlines the implications for the retail hardware/home improvement industry that come from a 2002 merchandising study by the Russell R. Mueller Retail Hardware Research Foundation. It builds on a 1989 baseline merchandising study which established industry benchmarks for merchandising techniques. Click here to view the full study.   Read More »

Current Issue


June 2014


Table of Contents
Industry Calendar
Subscribe Now

If you have a story you'd like to share, contact us today.


MORE ISSUES

eNewsletter

Sign up to receive our weekly eNewsletter.
SUBSCRIBE

Advertisement

Wingate

Events